Privacy Policy
Responsible within the meaning of Art. 37 of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data, on the free movement of data and on the repeal of Directive 95/46/EC ( General Data Protection Regulation, GDPR) is
ProTouchGlobal GmbH
Sunnmatt 6A
6410 Goldau
Switzerland
Email: info@protouchglobal.com
1. Privacy and shared accountability
a. We are pleased that you are visiting our website and that you are interested in our services. The protection of your personal data is important to us. In this data protection notice, we explain how we collect your personal data, what we do with it, for what purposes and based on what legal basis this is done and what your rights and claims are in this context.
b. Our data protection information for the use of our websites does not apply to your activities on the websites of social networks or other providers that you can reach via the links on our websites. Please inform yourself on the websites of these providers about their data protection regulations.
c. We process data about your visit to our websites using the following technologies:
• for analysis purposes:
– Google Analytics 360
• for marketing purposes:
– Salesforce Interaction Studio
– Salesforce Audience Studio
– Adobe Target
The processing of personal data for the above-mentioned purposes only takes place if you consent to it, as described in more detail in Section 5 lit. c of this data protection notice.
2. Collection and processing of your personal data
a. When you visit our websites, we store certain information about the browser and operating system you are using, the date and time of the visit, the access status (e.g. whether you were able to access a website or received an error message), the use of functions the website, the search terms you may have entered, the frequency with which you visit individual websites, the names of files retrieved, the amount of data transmitted, the website from which you came to our website and the website you accessed from our website Visit websites from either by clicking links on our websites or by directly entering a domain into the input field of the tab (or window) of your browser in which (or from) you opened our websites. In addition, for security reasons and in particular to prevent attacks and attempted fraud and to identify attempted fraud and attacks on our websites, we store your IP address and the name of your internet service provider for a period of seven days.
b. Other personal data will only be processed if you provide us with this data, e.g. B. as part of a registration, a chat, answering a contact form or a survey, participating in a competition or to execute a contract. In these cases, too, we only process your data to the extent that we are permitted to do so on the basis of your consent (also to international data transfer, see Item 11) or in accordance with applicable law (see Item 7).
c. You are neither legally nor contractually obliged to provide us with your personal data. However, it is possible that certain functions of our websites depend on the provision of personal data. If you do not give us your personal data in this case, this can result in functions not being available or only being available to a limited extent.
3. Purposes of use
a. We use the personal data collected when you visit our website to operate the website as conveniently as possible for you and to protect our IT systems from attacks and other illegal activities.
b. If you provide us with further personal data, e.g. B. as part of a registration, a chat, answering a contact form or a survey, participating in a competition or to execute a contract, we use this data for the purposes mentioned, for the purposes of customer administration and – if necessary – to Purposes of processing and billing of any business transactions, in each case to the extent required for this.
c. Otherwise, we use personal data insofar as we are legally obliged to do so (e.g. to fulfill commercial or tax law storage obligations or when it is released by official or court order, e.g. to a criminal prosecution authority).
4. Transmission of personal data to third parties, social plug-ins and use of service providers
a. Our websites may also contain offers from third parties. If you click on such an offer, we transmit data to the respective provider to the extent required (e.g. information that you have found this service with us and, if necessary, further information that you have already provided on our websites).
b. If we use so-called social plug-ins from social networks such as Facebook or Twitter on our websites, we integrate them as follows:
When you visit our websites, the social plug-ins are deactivated, i. That is, there is no transmission of any data to the operators of these networks. If you would like to use one of the networks, click on the respective social plug-in to establish a direct connection to the server of the respective network.
If you have a user account with the network and are logged in there at the time the social plug-in is activated, the network can assign your visit to our website to your user account. If you want to avoid this, please log out of the network before activating the social plug-in.
If you activate a social plug-in, the network transmits the content that becomes available as a result directly to your browser, which integrates it into our websites. In this situation, data transmissions can also take place that are initiated and controlled by the respective social network. For your connection to a social network, for the data transfers taking place between the network and your system and for your interactions on this platform, the data protection regulations of the respective network apply exclusively.
The social plug-in remains active until you deactivate it or delete your cookies (see section 5 lit. d).
c. If you click on the link to a service or activate a social plug-in, personal data may be sent to providers outside of Switzerland or the European Economic Area (EEA) and thus to countries that Switzerland or the European Union (EU) does not guarantee an adequate level of protection for the processing of personal data in line with EU standards. Please think of this circumstance before you click on a link or activate a social plug-in and thus trigger the transmission of your data.
d. We also use qualified service providers (e.g. IT service providers or marketing agencies) to operate, optimize and secure our websites. We only pass on personal data to them to the extent that this is necessary for the provision and usability of the websites and their functions, for the pursuit of our legitimate interests and for the fulfillment of legal obligations or if you have consented to this (see Section 7).
5. Cookies
a. Cookies may be used when you visit our websites. Technically, these are so-called HTML cookies and similar software tools such as web/DOM storage or local shared objects (so-called Flash cookies), which we collectively refer to as cookies.
b. Cookies are small files that are stored on your desktop, notebook or mobile device when you visit a website and are later read out. From these files z. B. read whether there was already a connection between your device and the websites. In addition, your preferred language and other settings are taken into account, certain functions are offered or your interests are recognized based on usage. Cookies can also contain personal data.
c. Whether and which cookies are used when you visit our websites depends on which areas and functions of our websites you use and whether you consent to the use of cookies that are not absolutely necessary – usually for technical reasons – Management system agree. You can find further information and decision-making options under “Cookie settings” in the footer at the bottom of the website.
d. The use of cookies also depends on the settings of the web browser you are using (e.g. Microsoft Edge, Google Chrome, Apple Safari or Mozilla Firefox). Most web browsers are pre-set to accept certain types of cookies; however, you can usually change this setting. You can delete existing cookies at any time. You can delete web/DOM storage and local shared objects separately. You can find out how this works on the browser or device you are using in the manufacturer’s instructions.
e. Consent to cookies and their rejection or deletion are linked to the device used and the web browser used in each case. If you use several devices or web browsers, you can make the decisions or settings differently in each case.
f. If you decide against the use of cookies or delete them, certain functions of our website may only be available to you to a limited extent or not at all.
6. Security
We take technical and organizational security measures to protect the data we manage against manipulation, loss, destruction and access by unauthorized persons. We continuously improve our security measures in line with the latest technological developments.
7. Legal bases for data processing and cookies
a. Insofar as you have consented to the processing of your personal data by us, this consent represents the legal basis for processing in accordance with Art. 31 of the Federal Act of June 19, 1992 on data protection (FADP). Please note regarding consent to the transmission of Data to recipients outside the EEA (Art. 14 and Art. 16 DSG) also No. 11.
b. Art. 31 DSG is the legal basis for processing personal data for the purpose of initiating or fulfilling a contract with you.
c. Insofar as the processing of your personal data is necessary to fulfill our legal obligations (e.g. the storage of data), we are authorized to do so in accordance with Art. 31 Para. 1 DSG.
d. In addition, we process personal data to safeguard our legitimate interests and the legitimate interests of third parties in accordance with Art. 31 DSG. Maintaining the functionality of our IT systems, the (direct) marketing of our own and third-party services (unless this is done with your consent) and the legally required documentation of business contacts are such legitimate interests. Within the framework of the necessary balancing of interests, we take into account in particular the type of personal data, the purpose of the processing, the circumstances of the processing and your interest in the confidentiality of your personal data.
8. Deletion of your personal data
We will delete your IP address and the name of your Internet service provider, which we store for security reasons, after seven days. Otherwise, we will delete your personal data as soon as the purpose for which we collected and processed the data no longer applies. Beyond this point in time, storage only takes place to the extent required by the laws, regulations or other legal provisions to which we are subject in Switzerland or the EU or by the applicable law in third countries, provided that there is an appropriate level of data protection is. If deletion is not possible in individual cases, the corresponding personal data will be marked with the aim of restricting their future processing.
9. Data subject rights
a. As the person affected by the data processing, you have the right to information (Art. 25 DSG), correction (Art. 32 DSG), data deletion (Art. 6 para. 4 and 32 DSG), restriction of processing (Art. 30, 31 and 32 DSG) and data transferability (Art. 28 DSG).
b. If you have consented to the processing of your personal data by us, you have the right to withdraw your consent at any time.
The revocation of a declaration of consent can be sent by email to info@protouchglobal.com or in writing to
ProTouchGlobal GmbH
Sunnmatt 6A
6410 Goldau
Switzerland
The lawfulness of the processing of your personal data up to the time of revocation is not affected by your revocation. Further processing of this data on another legal basis, for example to fulfill legal obligations (cf. Section 7, “Legal basis for data processing and cookies”), also remains unaffected.
c. Right to object
You have the right at any time to object to the processing of your personal data in accordance with Art. 30 DSG due to your particular situation. If you file an objection, we will only process your personal data to the extent that we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or to the extent that the processing is necessary for the establishment, exercise or defense of serves legal claims. Insofar as we process your personal data in order to carry out direct advertising to safeguard legitimate interests on the basis of a weighing of interests, you also have the right to object to this at any time without giving reasons.
d. We encourage you to address your claims or explanations to the following contact address whenever possible: info@protouchglobal.com
e. If you believe that we are violating the GDPR or the DSG by processing your personal data, you have the right to lodge a complaint or report to a supervisory authority or data protection authority.
10. Newsletter
If you subscribe to a newsletter offered on our website, the data provided when registering for the newsletter will only be used to send the newsletter, unless you agree to further use. You can unsubscribe at any time using the unsubscribe option provided in the newsletter.
11. Data transmission to recipients outside of Switzerland or the European Economic Area (EEA)
a. When using service providers (see Section 4 lit. d) and passing on data to third parties with your consent (see Section 3 lit. c), personal data may be sent to recipients in countries outside of Switzerland or the European Union ( EU), Iceland, Liechtenstein and Norway (the EEA) and processed there. The USA in particular is one of these countries. These countries are listed in our consent management system, which you can find under “Cookie settings” in the footer at the bottom of the website.
b. From the point of view of Switzerland and the EU, there is an adequate level of protection for the processing of personal data in the following countries: Andorra, Argentina, Faroe Islands, Guernsey, Israel, Isle of Man, Japan, Jersey, Canada (limited), New Zealand, South Korea, Uruguay, United Kingdom.
If you consent to the transmission of your personal data in our consent management system, your consent also applies to the transmission of data to recipients in countries outside of Switzerland and the EEA that do not have an adequate level of protection. Information on the transmitted data, the data recipients or categories of data recipients and the relevant countries can be found in our consent management system, which you can find under “Cookie settings” in the footer at the bottom of the website. In these countries, data protection law comparable to EEA law (e.g. data subject rights, see Section 9) may be missing in whole or in part, and there may be no data protection authorities and/or comparable possibilities to take action against data protection violations. i.a. public bodies (e.g. authorities) of such countries may be able to access the data processed in each case more easily and use them for purposes other than those which are lawful in the EEA. These circumstances can possibly only be partially offset by special measures.
Status: August 2023
Privacy Policy
Responsible within the meaning of Art. 37 of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data, on the free movement of data and on the repeal of Directive 95/46/EC ( General Data Protection Regulation, GDPR) is
ProTouchGlobal GmbH
Sunnmatt 6A
6410 Goldau
Switzerland
Email: info@protouchglobal.com
1. Privacy and shared accountability
a. We are pleased that you are visiting our website and that you are interested in our services. The protection of your personal data is important to us. In this data protection notice, we explain how we collect your personal data, what we do with it, for what purposes and based on what legal basis this is done and what your rights and claims are in this context.
b. Our data protection information for the use of our websites does not apply to your activities on the websites of social networks or other providers that you can reach via the links on our websites. Please inform yourself on the websites of these providers about their data protection regulations.
c. We process data about your visit to our websites using the following technologies:
• for analysis purposes:
– Google Analytics 360
• for marketing purposes:
– Salesforce Interaction Studio
– Salesforce Audience Studio
– Adobe Target
The processing of personal data for the above-mentioned purposes only takes place if you consent to it, as described in more detail in Section 5 lit. c of this data protection notice.
2. Collection and processing of your personal data
a. When you visit our websites, we store certain information about the browser and operating system you are using, the date and time of the visit, the access status (e.g. whether you were able to access a website or received an error message), the use of functions the website, the search terms you may have entered, the frequency with which you visit individual websites, the names of files retrieved, the amount of data transmitted, the website from which you came to our website and the website you accessed from our website Visit websites from either by clicking links on our websites or by directly entering a domain into the input field of the tab (or window) of your browser in which (or from) you opened our websites. In addition, for security reasons and in particular to prevent attacks and attempted fraud and to identify attempted fraud and attacks on our websites, we store your IP address and the name of your internet service provider for a period of seven days.
b. Other personal data will only be processed if you provide us with this data, e.g. B. as part of a registration, a chat, answering a contact form or a survey, participating in a competition or to execute a contract. In these cases, too, we only process your data to the extent that we are permitted to do so on the basis of your consent (also to international data transfer, see Item 11) or in accordance with applicable law (see Item 7).
c. You are neither legally nor contractually obliged to provide us with your personal data. However, it is possible that certain functions of our websites depend on the provision of personal data. If you do not give us your personal data in this case, this can result in functions not being available or only being available to a limited extent.
3. Purposes of use
a. We use the personal data collected when you visit our website to operate the website as conveniently as possible for you and to protect our IT systems from attacks and other illegal activities.
b. If you provide us with further personal data, e.g. B. as part of a registration, a chat, answering a contact form or a survey, participating in a competition or to execute a contract, we use this data for the purposes mentioned, for the purposes of customer administration and – if necessary – to Purposes of processing and billing of any business transactions, in each case to the extent required for this.
c. Otherwise, we use personal data insofar as we are legally obliged to do so (e.g. to fulfill commercial or tax law storage obligations or when it is released by official or court order, e.g. to a criminal prosecution authority).
4. Transmission of personal data to third parties, social plug-ins and use of service providers
a. Our websites may also contain offers from third parties. If you click on such an offer, we transmit data to the respective provider to the extent required (e.g. information that you have found this service with us and, if necessary, further information that you have already provided on our websites).
b. If we use so-called social plug-ins from social networks such as Facebook or Twitter on our websites, we integrate them as follows:
When you visit our websites, the social plug-ins are deactivated, i. That is, there is no transmission of any data to the operators of these networks. If you would like to use one of the networks, click on the respective social plug-in to establish a direct connection to the server of the respective network.
If you have a user account with the network and are logged in there at the time the social plug-in is activated, the network can assign your visit to our website to your user account. If you want to avoid this, please log out of the network before activating the social plug-in.
If you activate a social plug-in, the network transmits the content that becomes available as a result directly to your browser, which integrates it into our websites. In this situation, data transmissions can also take place that are initiated and controlled by the respective social network. For your connection to a social network, for the data transfers taking place between the network and your system and for your interactions on this platform, the data protection regulations of the respective network apply exclusively.
The social plug-in remains active until you deactivate it or delete your cookies (see section 5 lit. d).
c. If you click on the link to a service or activate a social plug-in, personal data may be sent to providers outside of Switzerland or the European Economic Area (EEA) and thus to countries that Switzerland or the European Union (EU) does not guarantee an adequate level of protection for the processing of personal data in line with EU standards. Please think of this circumstance before you click on a link or activate a social plug-in and thus trigger the transmission of your data.
d. We also use qualified service providers (e.g. IT service providers or marketing agencies) to operate, optimize and secure our websites. We only pass on personal data to them to the extent that this is necessary for the provision and usability of the websites and their functions, for the pursuit of our legitimate interests and for the fulfillment of legal obligations or if you have consented to this (see Section 7).
5. Cookies
a. Cookies may be used when you visit our websites. Technically, these are so-called HTML cookies and similar software tools such as web/DOM storage or local shared objects (so-called Flash cookies), which we collectively refer to as cookies.
b. Cookies are small files that are stored on your desktop, notebook or mobile device when you visit a website and are later read out. From these files z. B. read whether there was already a connection between your device and the websites. In addition, your preferred language and other settings are taken into account, certain functions are offered or your interests are recognized based on usage. Cookies can also contain personal data.
c. Whether and which cookies are used when you visit our websites depends on which areas and functions of our websites you use and whether you consent to the use of cookies that are not absolutely necessary – usually for technical reasons – Management system agree. You can find further information and decision-making options under “Cookie settings” in the footer at the bottom of the website.
d. The use of cookies also depends on the settings of the web browser you are using (e.g. Microsoft Edge, Google Chrome, Apple Safari or Mozilla Firefox). Most web browsers are pre-set to accept certain types of cookies; however, you can usually change this setting. You can delete existing cookies at any time. You can delete web/DOM storage and local shared objects separately. You can find out how this works on the browser or device you are using in the manufacturer’s instructions.
e. Consent to cookies and their rejection or deletion are linked to the device used and the web browser used in each case. If you use several devices or web browsers, you can make the decisions or settings differently in each case.
f. If you decide against the use of cookies or delete them, certain functions of our website may only be available to you to a limited extent or not at all.
6. Security
We take technical and organizational security measures to protect the data we manage against manipulation, loss, destruction and access by unauthorized persons. We continuously improve our security measures in line with the latest technological developments.
7. Legal bases for data processing and cookies
a. Insofar as you have consented to the processing of your personal data by us, this consent represents the legal basis for processing in accordance with Art. 31 of the Federal Act of June 19, 1992 on data protection (FADP). Please note regarding consent to the transmission of Data to recipients outside the EEA (Art. 14 and Art. 16 DSG) also No. 11.
b. Art. 31 DSG is the legal basis for processing personal data for the purpose of initiating or fulfilling a contract with you.
c. Insofar as the processing of your personal data is necessary to fulfill our legal obligations (e.g. the storage of data), we are authorized to do so in accordance with Art. 31 Para. 1 DSG.
d. In addition, we process personal data to safeguard our legitimate interests and the legitimate interests of third parties in accordance with Art. 31 DSG. Maintaining the functionality of our IT systems, the (direct) marketing of our own and third-party services (unless this is done with your consent) and the legally required documentation of business contacts are such legitimate interests. Within the framework of the necessary balancing of interests, we take into account in particular the type of personal data, the purpose of the processing, the circumstances of the processing and your interest in the confidentiality of your personal data.
8. Deletion of your personal data
We will delete your IP address and the name of your Internet service provider, which we store for security reasons, after seven days. Otherwise, we will delete your personal data as soon as the purpose for which we collected and processed the data no longer applies. Beyond this point in time, storage only takes place to the extent required by the laws, regulations or other legal provisions to which we are subject in Switzerland or the EU or by the applicable law in third countries, provided that there is an appropriate level of data protection is. If deletion is not possible in individual cases, the corresponding personal data will be marked with the aim of restricting their future processing.
9. Data subject rights
a. As the person affected by the data processing, you have the right to information (Art. 25 DSG), correction (Art. 32 DSG), data deletion (Art. 6 para. 4 and 32 DSG), restriction of processing (Art. 30, 31 and 32 DSG) and data transferability (Art. 28 DSG).
b. If you have consented to the processing of your personal data by us, you have the right to withdraw your consent at any time.
The revocation of a declaration of consent can be sent by email to info@protouchglobal.com or in writing to
ProTouchGlobal GmbH
Sunnmatt 6A
6410 Goldau
Switzerland
The lawfulness of the processing of your personal data up to the time of revocation is not affected by your revocation. Further processing of this data on another legal basis, for example to fulfill legal obligations (cf. Section 7, “Legal basis for data processing and cookies”), also remains unaffected.
c. Right to object
You have the right at any time to object to the processing of your personal data in accordance with Art. 30 DSG due to your particular situation. If you file an objection, we will only process your personal data to the extent that we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or to the extent that the processing is necessary for the establishment, exercise or defense of serves legal claims. Insofar as we process your personal data in order to carry out direct advertising to safeguard legitimate interests on the basis of a weighing of interests, you also have the right to object to this at any time without giving reasons.
d. We encourage you to address your claims or explanations to the following contact address whenever possible: info@protouchglobal.com
e. If you believe that we are violating the GDPR or the DSG by processing your personal data, you have the right to lodge a complaint or report to a supervisory authority or data protection authority.
10. Newsletter
If you subscribe to a newsletter offered on our website, the data provided when registering for the newsletter will only be used to send the newsletter, unless you agree to further use. You can unsubscribe at any time using the unsubscribe option provided in the newsletter.
11. Data transmission to recipients outside of Switzerland or the European Economic Area (EEA)
a. When using service providers (see Section 4 lit. d) and passing on data to third parties with your consent (see Section 3 lit. c), personal data may be sent to recipients in countries outside of Switzerland or the European Union ( EU), Iceland, Liechtenstein and Norway (the EEA) and processed there. The USA in particular is one of these countries. These countries are listed in our consent management system, which you can find under “Cookie settings” in the footer at the bottom of the website.
b. From the point of view of Switzerland and the EU, there is an adequate level of protection for the processing of personal data in the following countries: Andorra, Argentina, Faroe Islands, Guernsey, Israel, Isle of Man, Japan, Jersey, Canada (limited), New Zealand, South Korea, Uruguay, United Kingdom.
If you consent to the transmission of your personal data in our consent management system, your consent also applies to the transmission of data to recipients in countries outside of Switzerland and the EEA that do not have an adequate level of protection. Information on the transmitted data, the data recipients or categories of data recipients and the relevant countries can be found in our consent management system, which you can find under “Cookie settings” in the footer at the bottom of the website. In these countries, data protection law comparable to EEA law (e.g. data subject rights, see Section 9) may be missing in whole or in part, and there may be no data protection authorities and/or comparable possibilities to take action against data protection violations. i.a. public bodies (e.g. authorities) of such countries may be able to access the data processed in each case more easily and use them for purposes other than those which are lawful in the EEA. These circumstances can possibly only be partially offset by special measures.
Status: August 2023